Frequently Asked Questions

How do I track my order?

You can track your order by logging into your account and visiting the "My Orders" section. You will find real-time tracking information for all your orders. Alternatively, you can use the tracking number sent to your email.

What is your return policy?

We offer a 30-day return policy for most products. Items must be unused, in original packaging, and accompanied by the receipt. Special items like software with opened seals may not be eligible for return. Please check our Returns & Exchange page for more details.

How long does shipping take?

Shipping times vary based on your location and the products ordered. Standard shipping typically takes 5-7 business days. Express shipping (2-3 business days) is available for an additional fee. Remote areas may take longer.

Do you offer warranty on products?

Yes! All our products come with manufacturer warranty. The warranty period varies by product - typically 1 year for laptops and computers, and varies for accessories. Extended warranty options are also available at checkout.

Can I build a custom PC?

Absolutely! We offer custom PC building services. You can either choose your own components through our website or speak with our technical experts who can help you build the perfect PC for your needs and budget.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, American Express), Net Banking, UPI payments, Wallet payments (Paytm, PhonePe, etc.), and Cash on Delivery (COD) for orders up to ₹50,000.

How do I contact technical support?

You can reach our technical support team via:
• Phone: 1-800-COMPUTER (24/7 hotline)
• Email: support@computerplaza.com
• Live Chat: Available on our website
• WhatsApp: +91 98765 43210

Do you offer international shipping?

Currently, we ship within India only. We are working on expanding our services to other countries soon. Stay tuned for updates!

How can I cancel or modify my order?

You can cancel or modify your order within 24 hours of placing it, as long as it hasn't been shipped yet. Please contact our customer support immediately with your order number and the changes you'd like to make.

Are the products genuine and authentic?

Yes, 100%! We are an authorized reseller for all major brands including HP, Dell, Lenovo, Asus, Acer, Apple, and more. All products come with official manufacturer warranty and are genuine.

Still have questions?

Can't find the answer you're looking for? Please contact our friendly team.